Question 1

How do I make a booking?

Accepted Answer

Kindly place booking on https://www.socioq.com/availbailityratesbookings.

Reservations will be processed in the order they are received, subject to confirmation. A booking will only be considered confirmed upon receipt of full payment.

Question 2

Which modes of payment are accepted?

Accepted Answer

We accept Paynow and Credit Card.

Question 3

Is it possible to cancel a confirmed booking?

Accepted Answer

•	For cancellations before 60 Calendar days before the event date will be entitled to a full refund. 
•	For cancellations between 31-59 Calendar days before the event date, renter is only entitled to 50% refund. 
•	For cancellations within 30 Calendar days as well as any no shows will not be entitled to any refund.

Question 4

Is it possible to reschedule a confirmed booking?

Accepted Answer

•	For rescheduling requests made between 30 and 23 Calendar days before the event date, a rescheduling fee of $150 will be applicable. 
•	For rescheduling requests between 22-15 Calendar days before the event date, rescheduling fee of $250 will be applicable. 
•	For rescheduling requests within 14 Calendar days (2 weeks) prior to the original booking date will not be entitled to any refund. 
•	The rescheduled date must fall within 6 months of the date of the rescheduling request.

Question 5

Are there any additional charges, apart from the booking fees?

Accepted Answer

In addition to the booking fee, there is a compulsory cleaning fee of $60 to ensure the cleanliness of the space.

Frequently asked questions

How do I make a booking?

Which modes of payment are accepted?

Is it possible to cancel a confirmed booking?

Is it possible to reschedule a confirmed booking?

Are there any additional charges, apart from the booking fees?